@book{2218,
	author = {Finch, Byron J.},
	title = {Operations now :Profitability,processes,performance},
	publisher = {Irwin Professional Pub,},
	year = {2004.},
	series = {The mcgraw-hill/irwin series operations management.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0072977671/chopaconline-20}
}