00867cam a2200265 a 4500 9780749460433 0749460431 9780749459987 (ebk) 0749459980 (ebk) 658.WEL Wellington, Patricia. Effective customer care / London ; Philadelphia : Kogan Page, c2010. xiv, 130 p. : ill. ; Creating success At head of title: The Sunday Times. Customer relations. Customer services. Customer relations Customer services http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html BK 2359 2359 0 0 0 NFIC IC IC GEN 2015-10-21 476.00 0 658.WEL 005660 2022-11-17 00:00:00 2015-10-21 BK