Wellington, Patricia. creator text London Philadelphia Kogan Page c2010 monographic xiv, 130 p. : ill. ; At head of title: The Sunday Times. Customer relations Customer services Customer relations Customer services 658.WEL 9780749460433 0749460431 9780749459987 (ebk) 0749459980 (ebk) http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html