@book{413,
	author = {Management, Institute of.},
	title = {Operations and quality management /},
	publisher = {Hodder & Stoughton Ltd,},
	year = {1999.},
	series = {Business checklists.},
	address = {USA},
	url = {http://www.amazon.com/exec/obidos/ASIN/0340742917/chopaconline-20}
}