01115nam a2200157 a 4500020002700000020003000027082001500057100003000072245004000102260004000142300001300182490002500195520063200220650003500852856007000887  a0340742917 (paperback)  a9780340742914 (paperback)  a658.53 OPE1 aManagement, Institute of.10aOperations and quality management /  aUSAbHodder & Stoughton Ltd,c1999.  a159 p. ;1 aBusiness checklists.  aThis series offers practical guidance for middle and senior managers. Reflecting best management practice, this book offers point-by-point action checklists for operations and quality management. Each checklist comprises of the following various elements: a general introduction to each topic indicating the checklist's objectives; a definition of the management function or strategy; benefits and pitfalls of each topic; guidelines to a range of modern management techniques; details of additional information for further investigation including useful addresses and secondary reading; do's and don'ts; and "thought starters".  amanagementaquality management40uhttp://www.amazon.com/exec/obidos/ASIN/0340742917/chopaconline-20