Management, Institute of. creator text USA Hodder & Stoughton Ltd 1999 monographic 159 p. ; This series offers practical guidance for middle and senior managers. Reflecting best management practice, this book offers point-by-point action checklists for operations and quality management. Each checklist comprises of the following various elements: a general introduction to each topic indicating the checklist's objectives; a definition of the management function or strategy; benefits and pitfalls of each topic; guidelines to a range of modern management techniques; details of additional information for further investigation including useful addresses and secondary reading; do's and don'ts; and "thought starters". management quality management 658.53 OPE 0340742917 (paperback) 9780340742914 (paperback) http://www.amazon.com/exec/obidos/ASIN/0340742917/chopaconline-20 http://www.amazon.com/exec/obidos/ASIN/0340742917/chopaconline-20