Smith, Gregory S. creator text Second Edition. monographic xv, 208 pages : illustrations ; Preface -- Acknowledgments -- Key change drivers and trends impacting the CIO role today -- Why the role of the CIO continues to change -- Technologies and trends driving today's IT innovation -- IT standards and governance and the impact of consumer devices -- Service level agreements : a key to improved customer expectations and better contracts -- About the author -- Index. Chief information officers Information technology Information resources management 658.4038 SMI 9781118390030 (hbk.)